The Benefits of a Retail Professional Cleaning Service
With ever increased competition and increased customer / guest expectations, we must go beyond simply completing our daily tasks and delivering a well-presented facility. Service Excellence is a consistent, attentive service tone at every single touch point.
Resolving Customer Issues and Complaints Professionally
Why? The word “complaint” often paints a picture of negativity, anger and conflict.
Customer / guest feedback focuses on the positive and keeps us on the road to customer / guest satisfaction and service improvement.
Complaints are an opportunity to learn and improve our service. All complaints are important and need to be taken seriously.
While keeping a clean retail environment sounds simple, there are a number of things that need to be kept in mind.
For instance, in cloth store a lot of attention may be given to making sure the entrance is clean and appealing. This is critical, but only if you continue this attitude to cleanliness throughout the store. In reality, other parts of the store are often neglected such as the changing rooms, which can be full of dust and dirt.
AM Retail Services knows that cleaning a retail store is a big responsibility.
Our quarterly OHS meeting was held on the 10th of August 2021 using Microsoft Teams run by Louie with AM Retail managers and employee representatives. Attendees involved the following AM Retail Services management staff, Louie Karanikolos (admin manager), and George Gasparinatos (Area manager) and employee representatives Donna Hughes, Wayne Hughes, Sharyn Khalil, and Jim Angelos.
It was noted in the meeting that there were no lost time injuries, and the Toolbox talk for July 2021 – Customer Service was discussed in detail. It was also noted that there were no environmental incidents and no fines from regulators for the last 3 months.
The meeting also involved thorough analysis of our OH&S manual sections where there were changes made by management since September 2020.
It was noted that our health and safety legal register was last reviewed on 21st April 2021 by AM Retail Services management, and it was concluded that our company followed every legislation on our legal register by the Admin manager, Louie Karanikolos.
Employees of the Month
It is our pleasure to acknowledge a great job done by our employees
in August and in the past three months. Our clients are very pleased with the services provided.
We also would like to thank Diana Rueda Rodriguez who has been with our company for 6 years.
Diana proved himself as a hard-working person keeping high standards of cleaning. Diana will receive a $50 Myer card voucher.