Integrity
Honest scopes and pricing that match what the site actually needs.
About AM
Australian-owned facility partner since 1990
We grew by assessing sites honestly, quoting realistically and staying accountable after the contract starts not by chasing volume at any price.
AM Retail Services Pty Ltd was established in 1990 and has grown as an Australian-owned and operated cleaning and facilities partner.
We built the business on honest site assessments, realistic quotes and accountability after the contract starts not by chasing volume at any price.
Today we operate from Campbellfield, Victoria and Chatswood, New South Wales, supporting education, government, retail, healthcare and commercial clients across Victoria, NSW, Queensland and the Northern Territory.
Mission
To deliver reliable, inspected cleaning and facility programmes that protect presentation, safety and long-term client partnerships.
Vision
To be the trusted Australian facilities partner for organisations that value quality, clear communication and sustainable operating practices.
Company details
- Legal name
- AM Retail Services Pty Ltd
- ABN
- 13 108 732 172
- Established
- 1990
- Ownership
- Australian owned and operated
- Service regions
- Victoria, NSW, Queensland & Northern Territory
Our values
Principles that guide how we quote, mobilise and manage every contract.
Quality
Visible standards through checklists, supervision and reporting.
Accountability
Responsive management that owns issues and closes them out.
Partnership
Long-term relationships built on trust, not one-off cheap cleans.
Responsibility
Safer work practices and practical environmental controls under our ISO systems.
Workforce capability
We maintain a national workforce capability across our operating regions, with trained cleaners, supervisors and contract managers who can mobilise and transition programmes for single sites and multi-site portfolios.
Contract mobilisation and transition
Contract mobilisation and transition experience includes site induction, checklist setup, access arrangements, supervised start-up and clear handover from previous providers where required.
Local employment and community
We are committed to local employment where contracts allow and to supporting the communities in which our crews work.
Long-term client partnerships
Our approach to long-term client partnerships centres on realistic quoting, dedicated supervision, performance meetings and continuous improvement so standards hold for the life of the contract.
Company structure
Company structure includes Director / Managing Director leadership, National Operations & Administration management, and state or regional operations management supporting crews across Victoria, NSW, Queensland and the Northern Territory.
Offices: 5/81 Cooper Street, Campbellfield VIC 3061, Australia · 9/175 Gibbes Street, Chatswood NSW 2067, Australia
Director / Managing Director
Strategic leadership, client partnerships and overall accountability for service standards.
National Operations & Administration Manager
Operational coordination, administration and cross-region programme support.
State / Regional Operations Management
Day-to-day supervision, mobilisation and quality oversight within each operating region.
Names and photographs are published only with the relevant person’s approval.
Want the inspection and safety detail?
Our quality pathway assessments, scopes, mobilisation and performance meetings lives on the Quality & Safety page.